After-sales compensation

When there is an after-sales problem with your product or parcel, you need to contact 3ATOYS Customer Service Department in a timely manner. After your proof and verification by 3ATOYS Customer Service, and if 3ATOYS confirms its liability, we will give you compensation according to the result of the negotiation between both parties.

1 Coupon compensation

We will add the coupons directly to your 3ATOYS account – My wallet – My coupons, depending on the outcome of the negotiation.

Tips: All coupons have a limit on the amount that can be used. In general, coupons can only be used to pay for an order and need to be used within the validity period. If you have any questions regarding the use of the coupons, please contact 3ATOYS Customer Service.

2 Compensation of points

Once 3ATOYS Customer Service and you have agreed on the after-sale compensation, we will add the negotiated points to your 3ATOYS account – My wallet – My coupons.

Tips: Points can be redeemed for coupons and cannot be withdrawn.

3 Cash compensation

Once you have negotiated with 3ATOYS customer service, we will add the negotiated compensation amount to your 3ATOYS account, which you can find in My wallet – My wallet history.